Cintra iQ EPS/FPS submission unable to generate

Incident Report for Cintra

Resolved

We have monitored this incident after deploying a fix and confirmed this is now resolved.

Posted Sep 20, 2023 - 14:43 BST

Monitoring

The fix has now been published to affected databases.

Posted Sep 20, 2023 - 12:07 BST

Update

We are continuing to rollout the fix to affected databases, some performance degradation may be observed during this time.

Posted Sep 20, 2023 - 11:06 BST

Update

A fix is now being rolled out to affected databases to rectify this issue.

Posted Sep 20, 2023 - 10:33 BST

Identified

We have identified customers may be unable to generate EPS/FPS submissions through Cintra iQ, this should be rectified shortly.

Posted Sep 20, 2023 - 09:25 BST

This incident affected: Cintra IQ (Cintra IQ - Hosted, Cintra IQ - VPN Free).