Partially Degraded Service

About This Site

Welcome to Cintra's home for information on our system status. 

If there are any interruptions in service we'll post regular updates on this page.

Or if there's something else you'd like help with, visit https://help.cintra.co.uk

Uptime over the past 90 days. View historical uptime.
Cintra Cloud Operational
Cintra Cloud - Payroll Operational
Cintra Cloud - Employee Hub Operational
Cintra HR Operational
Cintra IQ Degraded Performance
Cintra IQ - Self Service Operational
Payroll Archive Operational
Cintra IQ Degraded Performance
Integrations API Operational
HMRC API Operational
Knowledge Base Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 14, 2026

No incidents reported today.

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

No incidents reported.

Sep 10, 2026

No incidents reported.

Sep 9, 2026

No incidents reported.

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

No incidents reported.

Sep 3, 2026

No incidents reported.

Sep 2, 2026

Cintra IQ
Resolved - We are aware of an issue with Cintra IQ, last night new security certificates were issued as part of a standard renewal process.

A limited number of clients are being presented a warning, this warning occurs because your browser is still holding the previous certificate.

To clear it:

1. Press Ctrl + Shift + Delete on Windows, or Cmd + Shift + Delete on a Mac.
2. Where it asks for a time range, choose All time.
3. Tick both cached images and files, and cookies and other site data, then confirm the deletion.
4. Close your browser completely, including any other open windows, then reopen it and sign back in.

The service itself is running normally and none of your payroll data or settings are affected. If you are still encountering issues afterwards, please contact our support team and let us know which browser you are using.
Sep 2, 10:01 BST

Sep 1, 2026

No incidents reported.

Aug 31, 2026

No incidents reported.

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