Monitoring - Email delivery from Cintra Cloud has now been restarted and confirmed as working normally.
We are currently processing a backlog of emails that built up during the issue, so some messages may still arrive later than expected. This backlog is clearing, and delivery will continue to improve as it does.
Cintra Cloud remains fully operational, and no customer data has been affected.
Thank you for your patience while we worked through this.
Jan 30, 2026 - 12:20 GMT
We are currently processing a backlog of emails that built up during the issue, so some messages may still arrive later than expected. This backlog is clearing, and delivery will continue to improve as it does.
Cintra Cloud remains fully operational, and no customer data has been affected.
Thank you for your patience while we worked through this.
Jan 30, 2026 - 12:20 GMT
Identified - We’ve identified an issue affecting email delivery from Cintra Cloud, which may cause some emails to be delayed or not delivered.
Our team is already working on a fix and is coordinating with our email provider to restore normal service as quickly as possible. Cintra Cloud itself continues to operate normally, and no customer data has been affected.
We’re sorry for the inconvenience and will keep you updated with further progress.
Jan 29, 2026 - 10:12 GMT
Our team is already working on a fix and is coordinating with our email provider to restore normal service as quickly as possible. Cintra Cloud itself continues to operate normally, and no customer data has been affected.
We’re sorry for the inconvenience and will keep you updated with further progress.
Jan 29, 2026 - 10:12 GMT
About This Site
Welcome to Cintra's home for information on our system status.
If there are any interruptions in service we'll post regular updates on this page.
Or if there's something else you'd like help with, visit https://help.cintra.co.uk
Cintra Cloud
Degraded Performance
Cintra Cloud - Payroll
Degraded Performance
Cintra Cloud - Employee Hub
Degraded Performance
Cintra HR
Operational
Cintra IQ
Operational
Cintra IQ - Self Service
Operational
Payroll Archive
Operational
Cintra IQ
Operational
Integrations API
Operational
HMRC API
Operational
Knowledge Base
Operational
Operational
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Major Outage
Maintenance
Major outage
Partial outage
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