All Systems Operational

About This Site

Welcome to Cintra's home for information on our system status. 

If there are any interruptions in service we'll post regular updates on this page.

Or if there's something else you'd like help with, visit https://help.cintra.co.uk

Uptime over the past 90 days. View historical uptime.
Cintra Cloud Operational
90 days ago
99.98 % uptime
Today
Cintra Cloud - Payroll Operational
90 days ago
99.98 % uptime
Today
Cintra Cloud - Employee Hub Operational
90 days ago
99.98 % uptime
Today
Cintra HR Operational
90 days ago
99.99 % uptime
Today
Cintra IQ Operational
90 days ago
100.0 % uptime
Today
Cintra IQ - Self Service Operational
90 days ago
100.0 % uptime
Today
Payroll Archive Operational
Cintra IQ Operational
90 days ago
100.0 % uptime
Today
Integrations API Operational
90 days ago
100.0 % uptime
Today
HMRC API ? Operational
90 days ago
99.68 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Oct 24, 2024

No incidents reported today.

Oct 23, 2024

No incidents reported.

Oct 22, 2024

No incidents reported.

Oct 21, 2024
Some customers are experiencing issues logging in
Resolved - This incident has been resolved.
Oct 21, 10:33 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 21, 09:47 BST
Investigating - Some customers are experiencing issues logging in
Oct 21, 09:25 BST
Oct 20, 2024

No incidents reported.

Oct 19, 2024

No incidents reported.

Oct 18, 2024

No incidents reported.

Oct 17, 2024

No incidents reported.

Oct 16, 2024
Cintra Cloud - Unannounced downtime
Resolved - A fix has been applied to Cintra Cloud, we can confirm that the system is now online and functional.
Oct 16, 14:45 BST
Update - We are continuing to work on a fix for this issue.
Oct 16, 14:42 BST
Identified - We have identified the issue with Cintra.cloud and are looking to deploy a fix in order to restore access.
Oct 16, 14:30 BST
Investigating - We have been made aware of issues accessing our Cintra.Cloud platform.

Users are unable to access the system and are being presented with a white screen.

We are working with our development team to restore access.
Oct 16, 14:23 BST
Oct 15, 2024
HMRC connection issues reported
Resolved - HMRC RTI notification services have now been resumed as normal
Oct 15, 09:03 BST
Identified - HMRC are reporting an issue with their service, and their live service team are looking into this.
Oct 14, 11:55 BST
Update - We are continuing to investigate
Oct 14, 10:07 BST
Investigating - We are currently getting reports of users experiencing problems connecting to HMRC. We are currently investigating this and will update as soon as possible.
Oct 14, 10:04 BST
Oct 14, 2024
Oct 13, 2024

No incidents reported.

Oct 12, 2024
Cintra IQ/Cloud maintenance
Completed - We’re pleased to inform you that all services are now fully accessible.

Thank you for your patience and understanding while we resolved the issue.

If you experience any further issues, please don’t hesitate to reach out to our support team.

Thank you for your continued support
Oct 12, 13:16 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 10:00 BST
Scheduled - We will be undergoing maintenance this weekend on all database servers.

All client services will be offline during this period.

We estimate that all services will be online by 6pm on Saturday and will continue to update status page throughout the day
Oct 8, 10:43 BST
Oct 11, 2024

No incidents reported.

Oct 10, 2024

No incidents reported.

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