Partially Degraded Service

About This Site

Welcome to Cintra's home for information on our system status. 

If there are any interruptions in service we'll post regular updates on this page.

Or if there's something else you'd like help with, visit https://help.cintra.co.uk

Uptime over the past 90 days. View historical uptime.
Cintra Cloud Operational
90 days ago
99.96 % uptime
Today
Cintra Cloud - Payroll Operational
90 days ago
99.88 % uptime
Today
Cintra Cloud - Employee Hub Operational
90 days ago
100.0 % uptime
Today
Cintra HR Operational
90 days ago
100.0 % uptime
Today
Cintra IQ Degraded Performance
90 days ago
100.0 % uptime
Today
Cintra IQ - Self Service Operational
90 days ago
100.0 % uptime
Today
Payroll Archive Operational
Cintra IQ Degraded Performance
90 days ago
100.0 % uptime
Today
Integrations API Operational
90 days ago
100.0 % uptime
Today
HMRC API Operational
90 days ago
100.0 % uptime
Today
Knowledge Base Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 4, 2026

No incidents reported today.

Sep 3, 2026

No incidents reported.

Sep 2, 2026

Cintra IQ
Resolved - We are aware of an issue with Cintra IQ, last night new security certificates were issued as part of a standard renewal process.

A limited number of clients are being presented a warning, this warning occurs because your browser is still holding the previous certificate.

To clear it:

1. Press Ctrl + Shift + Delete on Windows, or Cmd + Shift + Delete on a Mac.
2. Where it asks for a time range, choose All time.
3. Tick both cached images and files, and cookies and other site data, then confirm the deletion.
4. Close your browser completely, including any other open windows, then reopen it and sign back in.

The service itself is running normally and none of your payroll data or settings are affected. If you are still encountering issues afterwards, please contact our support team and let us know which browser you are using.
Sep 2, 10:01 BST

Sep 1, 2026

No incidents reported.

Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

Aug 29, 2026

Scheduled maintenance: Cintra platform services
Completed - We can confirm that maintenance has been completed early and all systems are acessable.

Thank you for your patience
Aug 29, 21:06 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 29, 09:00 BST
Update - Apologies for any miscommunication, the scheduled maintenance is planned for Saturday 29th August at 9am. All systems will remain operational on Friday 28th. No maintenance is being carried out today
Aug 28, 08:19 BST
Scheduled - Start: Saturday 29 August 2026, 09:00 BST
Expected completion: Sunday 30 August 2026, 17:00 BST

During this window, Cintra People Payroll/HR, Cintra IQ and Self Service will be unavailable. We will update this page as soon as services are restored.
Aug 25, 10:46 BST

Aug 28, 2026

No incidents reported.

Aug 27, 2026

No incidents reported.

Aug 26, 2026

No incidents reported.

Aug 25, 2026

No incidents reported.

Aug 24, 2026

No incidents reported.

Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

Aug 21, 2026

No incidents reported.

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